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[Table Of Contents]
Chapter 1: Introduction to Process Analysis and Improvement
Chapter 2: Process Analysis and Improvement Using Visio
Chapter 3: Applications Using Visio
Chapter 4: Data Management and Analysis Using Excel
Chapter 5: Applications Using Excel
Chapter 6: Process Simulation Using Arena
Chapter 7: Applications Using Arena
Chapter 8: Visual Basic for Applications: Computer Based Tools Integration
Chapter 9: Process Analysis and Improvement Application: Customer Service Center
Chapter 10: Process Analysis and Improvement
Chapter 11: Student Process Analysis and Improvement Projects
Chapter 12: Future of Computer Based Tools for Process Analysis and Improvement