Performance Consulting: Applying Performance Improvement in Human Resource Development
[Book Description]
Improving individual and organizational performance is imperative to establishing and maintaining a high performance workplace, developing intellectual capital, promoting productivity, and enhancing profitability. Organizations must be flexible and agile in approaching business strategies. Against this backdrop, the time has come to revisit the role of training, HRD, and instructional design in today's organizations. Performance Consulting: Applying Performance Improvement in Human Resource Development is a leading-edge text that maps to existing curricula and syllabi, as well as real-world workplace learning and performance workflow, covering HRD, systemic and strategic approaches to organizational learning and performance improvement, roles, competencies, instructional design, performance analysis and evaluation, and implementation.
[Table of Contents]
List of Tables, Figures, and Exhibits v
Preface xiii
Acknowledgments xvii
About the Editors xix
Part One Thinking Beyond Training 1 (86)
One Why Training 3 (34)
George M. (Bud) Benscoter
Two Moving Toward Performance Consulting 37 (32)
George M. (Bud) Benscoter
Three Role Transformation 69 (18)
William J. Rothwell
Part Two Problems and Opportunities in Human 87 (76)
Performance
Four Analyzing the Present 89 (40)
Woocheol Kim
Five Envisioning the Future 129 (34)
Woocheol Kim
Part Three Initiating Performance Consulting 163 (70)
Six Gap Clarification 165 (26)
Taesung Kim
Seven Prioritizing Gaps 191 (18)
Taesung Kim
Eight Identifying the Root Causes of 209 (24)
Performance Gaps
Taesung Kim
Part Four Implementation of Performance 233 (180)
Consulting (PC) Strategies
Nine Selecting Performance Consulting 237 (43)
Strategies
Aileen Guerrero Zaballero
Ten Implementing Performance Consulting 280 (33)
Strategies: The External Organizational
Environment
Aileen Guerrero Zaballero
Eleven Implementing Performance Consulting 313 (25)
Strategies: The Internal Work Environment
Aileen Guerrero Zaballero
Twelve Implementing Performance Consulting 338 (34)
Strategies: The Work
Aileen Guerrero Zaballero
Jong Gyu Park
Thirteen Implementing Performance 372 (41)
Consulting Strategies: The Worker
Jong Gyu Park
Aileen Guerrero Zaballero
Part Five Evaluating Performance Consulting 413 (39)
Fourteen Evaluating Performance Consulting 415 (37)
George M. (Bud) Benscoter
Appendix: Establishing Rapport and Connecting 452 (4)
Performance Consulting to Business Goals
Answers to Discussion Questions 456 (27)
Name Index 483 (6)
Subject Index 489
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