[内容简介]
An unprecedented glimpse into the multidimensional learning processes that take place when novice professionals develop the necessary communication skills for effective task accomplishment. This analysis of authentic patient consultations by pharmacy interns is a significant contribution to research on health communication training.
[目次]
Foreword by Cecilia E. Ford Acknowledgements List of Illustrations and Tables Transcription Conventions Introduction
 PART I: THE PHARMACY PATIENT CONSULTATION Historical Background and Impact on Healthcare Sequential Organization Topics and Topic Management Formulation of Objects and Processes Participation Frameworks
PART II: THE DEVELOPMENT OF INTERACTIONAL COMPETENCE Action Sequencing Topic Management Formulation of Objects and Processes Self-Positioning in Participation Frameworks Discussion and Conclusion Bibliography
Index